If you notice an issue with one of our products or anything else on the order, please contact us immediately to submit a problem report.
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to our manufacturing facility and warehouse. You must contact us before returning any item, or we may not be able to help you with any related claim. Unclaimed returns get donated to charity after 3 weeks.
Reasons for returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Miscellaneous Return – If you have another reason for a return, please contact us to resolve your claim. Make sure to contact us prior to returning any items.